ServiceNow产品

More digital products plus more remote users mean more service desk responsibilities. Let us review your incident, request, knowledge management and self-help capabilities. We’ll share our observations based on our breadth and depth of experience in service management—helpdesk—best practices. 如果你觉得合适的话, we can help your organization determine the best way to deploy ServiceNow’s ITSM functions to align with your requirements.

有效的ITOM依赖于准确和优化的基础设施. 然而, many configuration management databases (CMDB) contain incomplete or inaccurate data, 导致整个IT堆栈出现问题. 不完整的可见性增加了解决问题的挑战. ServiceNow ITOM provides visibility into services and their components, 支持更主动的管理和更少的服务中断.

ServiceNow Project and Portfolio Management (PPM) is an enterprise-class solution to manage work from ideas through deployment. 它提供了敏捷性, 更好的业务成果, 更快的变化, 战略优先级的一致性和主动性的更大价值. The structure provides concise data for executive-level dashboards and reports. The comprehensive tracking works in Agile environments and includes resources, 需求的财务和时间表, 项目, 项目和投资组合.

Many organizations lack visibility to the numerous hardware and software assets purchased and deployed across the enterprise. 我们的ITAM专家团队可以帮助您避免处罚, 提高效率, 降低成本, improve security and agility by helping you take control of your IT assets through process configuration and end-to-end life cycle automation.

Deliver the right experience to employees anywhere your traditional or hybrid workforce is located. Boost productivity and engagement as you streamline the employee service experience with intelligent workflows and defined employee journeys. Our team of HRSD experts can help your organization simplify access to services, 增强员工自助服务能力，优化服务交付.

Your portfolio of business applications is the link between the critical capabilities of the business and the underlying technologies that make up the major proportion of IT expenditure. 在技术投资上更快做出决定的压力, even when there is limited visibility and uncertain business alignment, 增加业务风险.

RSM帮助客户合理化应用程序，节省时间和金钱. We start with understanding the needs of your organization and assess what aspects of application portfolio management are a priority. 使用ServiceNow CSDM模型, we can then review your CMDB architecture to ensure alignment and promote a sound architecture foundation. APM can then seamlessly tie it into your ServiceNow platform incrementally, 在几周内交付价值，而不是几个月.

Reduce cost and complexity for ServiceNow integrations through ServiceNow’s 集成 Hub and API. Quickly connect workflows to critical business systems and simplify cross-enterprise automation using automation and low-code integrations that require little custom programming and are productive quickly. Experienced RSM advisors and developers have years of experience integrating ServiceNow applications to clients’ mission-critical systems.

你的ServiceNow应用程序有一个指定的“所有者”, responsible for ensuring that the application’s users receive efficient, 高质量的, 及时的管理和先进的支持. The application owner is also responsible for implementing enhancements such as release updates or customizations. Providing these services with internal resources may be difficult as the role may require skills and experience beyond the scope of an existing employee’s role. 在这些情况下, we can step in to provide ServiceNow level 1 (administrative) support as well as level 2/3 (advanced and enhancement) support.